Meet the ladies behind the curtain! Or in our case, the telephone.
When you call Tully Hill, you’re not talking to a machine, you’re talking to a real person. Two people actually: meet Heather and Stacey, our incredibly dedicated and understanding intake team.
Heather and Stacey personally interview each and every patient who is referred to Tully Hill. Confidentiality is our number one priority. Anything that you tell Heather and Stacey must be kept confidential and cannot be disclosed without a written release of information. As the first point of contact for many referrals and their families, Stacey and Heather work hard to create a safe space to speak openly and honestly about substance use.
Why did you decide to work at Tully Hill?
Stacey: “I enjoy helping people and having a career that feels meaningful.”
Heather: “I have always been interested in other people’s stories. I love hearing about their backgrounds and why they make certain decisions or exhibit certain personality traits.”
What is your favorite part about your job?
Stacey: “My favorite part of the job is being part of the initial contact people have with Tully Hill and assisting people in entering treatment. They are in an incredibly vulnerable position and I enjoy doing anything I can to help ease their anxieties. Heather and I spend a lot of time of the phone with each individual going through a phone screening. This screening not only helps us evaluate if Tully Hill is the appropriate level of care for the patient, but it also allows them time to ask us any lingering questions.”
Heather: ”I would have to say my favorite part of this job is when I have the opportunity to be a part of the process of someone making a positive change in their life. Taking the first step towards recovery and calling Tully Hill requires a lot of courage. There is nothing more heartwarming than watching the transformations that people through at Tully Hill.”
What is one thing you would like people considering submitting a referral or entering treatment to know?
Stacey:” I would want people to know that at Tully Hill you will find caring, compassionate, dedicated staff and a program designed to help individuals succeed. Tully Hill is not a hospital, nor does it have the atmosphere of a hospital. I would encourage people to visit the website and see the facility and what we have to offer.”
Heather: “I would want people to know that when you call us we are nonjudgmental and the more honest you are with us the more we can communicate your needs to our evaluation staff. That way we are able to be fully educated on what to expect when they walk through our doors. We communicate the needs of every patient to the evaluation staff, so the more we know the more straightforward the evaluation will be and the sooner patients can receive the care they need.”
Heather and Stacey both have a passion for helping others. When they are not conducting screenings, answering questions, and check insurance options for patients, they enjoy spending time with their families.
We love having Heather and Stacey as our dynamic intake duo. Their compassionate hearts and endless patience are truly appreciated. Please join us in thanking them for their hard work. Thank you for all that you do ladies!
Please note that, whereas most if not all of our older blog posts do not have appropriate, non-stigmatizing language – i.e., substance use disorder in place of addiction and/or chemical dependency – all subsequent posts do and will retain language that avoids propagating negative stereotypes and biases through the use of slang and idioms.
Likewise, we have pledged to follow the guidelines set forth by the Office of National Drug Control Policy and that are conceptually and in general endorsed by the American Society of Addiction Medicine (ASA), the federal Substance Abuse and Mental Health Services Administration (SAMHSA), and other federal and state entities governing and regulating substance use disorder. We will therefore now use person-first language that respects the worth and dignity of all people; that focuses on the medical as well as clinical nature of substance use disorders and treatment; and that promotes the recovery process.